Freedom Perks Support

Here are the most frequently asked questions we receive at here at Freedom Perks.

  1. What should I do if I have not received my Voucher email?

    First of all check that it has not gone into your junk or spam folders. If it is not there click on this link and follow the ensuing instructions to have it resent to you. Resend My Voucher To Me

  1. Where are my goods?

    Delivery timings are always laid out on the Voucher email you receive, and in the Full Details section of each deal. If you have redeemed properly and still not received the goods after that delivery window has expired then contact the merchant directly with as much info as you can give them. The contact information for the merchant can be found on your voucher email under the redemption instructions. If you are still having trouble then contact us using our Customer Support Email

  1. What happens after I buy a Voucher?

    As soon as you have purchased your voucher you will be sent an email containing your voucher codes and your redemption instructions. (Make sure you check your junk/spam folder as it may have been redirected there).  Each deal is different so it is important to follow these redemption instructions carefully.

  1. I have accidentally deleted my Voucher?

    No problem, use the link Resend My Voucher To Me to get it resent to you.

  2. How long do I have to wait to use my iVoucher once I have purchased it?

    You can use your iVoucher as soon as you get it unless stated otherwise in the Fine Print of the deal. (Some websites for example need 24 hours to load up your voucher codes so will ask you to wait 24 hours before you try and redeem your voucher)

  3. My code does not work, I can not redeem.

    Check that the code you are using matches the code on the Voucher email exactly. Make sure you have followed the redemption instructions on this email exactly too. Also if you have tried to use a code as soon as you have received your Voucher then please wait 6 hours and try again. If you are still having trouble then contact us on our Customer Support Email

  1. What if I miss the expiration date, can I get a refund?

    Sadly not. Expiry dates are made very clear on the Voucher itself, and they must be used before the expiry date passes.

  2. How can I get a refund?

    We offer a no-quibble 7-day money back on all unredeemed Vouchers. Just email Customer Support Email to request a refund.

    We are generally unable to offer refunds after one week from the purchase date.

  1. I am not happy with the deal I purchased

    We choose our merchants very carefully but if you do have a complaint then let us know and we will do what we can to resolve it.

  1. Can I change the delivery address?

    For a mail order deal you will give your address to the merchant when you redeem your voucher. It does not matter if it is different from the billing address that you give to us.

  1. How do I choose the colour/style/size when I buy?

    You can give all of this information to the merchant when you redeem your Voucher, you do not need to give it to us.

  1. Who do I contact if I want to return my product?

    If you have received your product and then subsequently want to return it, you would need to contact the merchant who supplied it to you directly. The merchants details can be found in the redemption instructions on your voucher email.

  1. What if the business for my Voucher closes down?

    If the business closes down and your voucher has not expired, we will refund your money.

  1. I need to ask a different question that is not answered above

    Email us at ? providing us with as much information as possible and we will get back to you as soon as we can.